Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us, information automatically collected when you visit our website, and information from third-party sources in connection with the delivery of our legal services.

A. Information You Provide Directly

When you contact us, request a service, submit a form, or communicate with us, we may collect:

• Full name, business name, and contact information (email address, phone number, mailing address)
• Case information, party names, service addresses, and legal document details necessary to fulfill your service request
• Billing and payment information (processed securely through third-party payment processors — we do not store full card numbers)
• Information provided in correspondence, intake forms, or service requests
• Skip trace request details, including subject information lawfully provided by you

B. Information Collected Automatically

When you visit www.prestigeserves.com, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, referring URLs, and navigation patterns
• Cookies and similar tracking technologies (see Section 7 for details)

C. Information from Third Parties

In the course of providing skip tracing or investigative services, we may receive information from lawfully authorized third-party databases, public records, and other legally permissible sources. Such information is collected and processed solely to fulfill your specific service request.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, administer, and fulfill the process serving, skip tracing, eFiling, eRecording, courier, and concierge services you have requested
• To communicate with you regarding your service requests, updates, status, and proof of service
• To process payments and send invoices, receipts, and billing communications
• To verify your identity and authority to request service on a given matter
• To comply with legal obligations, court requirements, and applicable laws and regulations
• To maintain records required for proof of service, affidavit preparation, and court filings
• To improve our website functionality, user experience, and service quality
• To detect, prevent, and address fraud, security incidents, or unauthorized use
• To respond to inquiries, customer support requests, and feedback
• To send administrative communications, service updates, or policy changes

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service Fulfillment: We may share information with process servers, registered agents, court filing clerks, county recorders, and other licensed professionals necessary to fulfill your service request.

Payment Processors: We use third-party payment processors to handle billing transactions. These processors are bound by their own privacy policies and PCI-DSS compliance requirements.

Legal and Regulatory Compliance: We may disclose information when required by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our website.

With Your Consent: We may share information for other purposes with your explicit prior consent.

We do not disclose case-specific or subject information to any party other than as required to complete your authorized service request or as required by law.

4. Legal Basis for Processing (California & Other Jurisdictions)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information. Additionally, if you interact with us from outside the United States, applicable local data protection laws may apply.

We process your personal information on the following legal bases:

• Performance of a contract: to deliver the services you have requested
• Legal obligation: to comply with applicable laws, court orders, and regulatory requirements
• Legitimate interests: to operate our business, prevent fraud, and improve our services
• Consent: where you have provided explicit consent for a specific processing activity

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Know/Access: You may request a copy of the personal information we hold about you and information about how it is used and shared.

Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., information we are required to retain for legal compliance or proof-of-service records).

Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.

Right to Opt Out: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information; however, you may contact us to confirm this at any time.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us at info@prestigeserves.com or at the address listed in Section 12. We will respond to verified requests within the timeframe required by applicable law (generally 45 days for California residents).

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Service records, proof of service documents, and case-related information are retained as required by applicable court rules, state law, and professional standards, which may require retention for several years
• Billing and financial records are retained for a minimum of seven (7) years as required for tax and accounting purposes
• Website usage data and cookies are retained for shorter periods consistent with their purpose

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention practices.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, pixels, and similar technologies to enhance your browsing experience and collect usage data. These may include:

• Essential cookies: necessary for the website to function properly
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference cookies: remember your settings and preferences

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our website. We do not currently respond to browser “Do Not Track” signals, but we do not sell personal data.

8. Data Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL/TLS) encryption for data transmitted through our website
• Access controls limiting who within our organization can access personal information
• Secure storage practices for physical and electronic records
• Regular review and updating of our security practices

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

9. Third-Party Links and Services

Our website may contain links to third-party websites, payment portals, or service platforms. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may use include, but are not limited to: payment processing platforms, court eFiling systems, and analytics providers. Each is subject to its own privacy policy and data practices.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete such information. If you believe we may have collected information from a minor, please contact us immediately at info@prestigeserves.com.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the Effective Date at the top of this document and, where appropriate, provide additional notice (such as a notice on our website homepage). Your continued use of our Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Prestige Serves LLC
1240 S Corning Street, Suite 105
Los Angeles, CA 90035
Email: info@prestigeserves.com
Phone: 424-235-3089
Website: www.prestigeserves.com